This 11.0 Semester Credit Units (260 clock hours) program is designed to give students the basic knowledge and skills necessary to work as an entry-level Medical Assistant in a health care setting. Emphasis is placed on both front office administrative office skills. The administrative portion of the Medical Assistant – Administrative & Clinical program emphasizes the “front office” skills required in a health care setting, while the Clinical portion of the course is designed to prepare the student to work in a clinical environment in a hospital, doctor’s office or medical clinic and includes a 160 hour, 4-week externship.
Medical assistants perform many administrative duties including answering phones, greeting patients, updating and filing patients’ medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping. Clinical duties may include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the physician during the examination. Medical assistants collect and prepare laboratory specimens or perform basic laboratory test on the premises, dispose of contaminated supplies, and sterilize medical instruments. They instruct patients about medications and special diets, prepare and administer medications as directed by a physician, authorize drug refills as directed, telephone prescriptions to a pharmacy, draw blood, prepare patients for x rays, take electrocardiograms, remove sutures, and change dressings. Medical assistants also may arrange examining room instruments and equipment, purchase and maintain supplies and equipment, and keep waiting and examining rooms neat and clean.
MA01–Records Management and Ethics -This 2.5 Credit Unit (30 clock hours) course is designed to introduce the student to medical office procedures while ensuring the concepts of medical law and ethics. Topics of study will include medical specialties and providers, medical law and ethics, patient medical records, record management and maintenance, and filing and charting. The development of keyboarding skills will also be presented. Upon completion the student will be able to compare AMA and AAMA code of ethics, discuss pros and cons of bioethical issues and triage of patients while ensuring the retrieval of the patients’ medical records once in the office.
MA02-Medical Assisting Procedures and Patient Care-
This 2.5 Credit Units (30 clock hours) course presents the major clerical and front office functions of a medical office. Topics covered in the course include telephone procedures, appointment scheduling, patient records, office communication, office interpersonal relationships, mail processing, office equipment maintenance, and managing stresses. Keyboarding skills will also be presented in this course. Upon successful completion of the course the student should be able to perform basic clerical functions as the administrative medical assistant.
MA03 – Introduction to Word Processing & Transcription-
This 2.0 Credit Unit (30 clock hours) course is designed to introduce the student to medical office transcription while ensuring the concepts of medical word processing. Topics of study will include the importance of medical records, using reference materials to check unfamiliar medical and business terms, the three basic mechanical formats of letter preparation and the proper procedure and format for transcribing patient medical chart notes. The development of keyboarding skills will also be presented. Upon completion the student will be able to explain the capabilities of word processing computer software and perform the steps of transcription preparation.
MA04 – Medical Insurance –This 2.0 Credit Unit (30 clock hours) course students are introduced to the basics of insurance processing. Topics and procedures presented include types of medical insurance plans, patient information sheets, abstracting from medical records, professional services, CPT and ICD-9 coding, claims forms, and methods for keeping up to date on changes. Student practice the clerical aspects of processing claims with Medicare, Worker’s Compensation, Medicaid / AHCCCS, group insurance, and private insurance. Students will also develop their keyboarding skills in this course. Upon successful completion of the course the student should be able to distinguish between the three major classes of health insurance contracts and correct filing protocol for each with its corresponding diagnosis / procedural code.
MA05 – Fundamentals of Office Accounting-This 2.0 Credit Unit (30 clock hours) course will introduce students to the fundamental concepts and practices of medical office accounting. Topics covered in the course include basic bookkeeping procedures, accounts payable, accounts receivable, payroll and taxation, banking processes, petty cash, and employee benefit packages. The development student will be able to perform accounts receivable and accounts payable procedures while posting entries on a day sheet.
MA06 – Computerized Finance Management-This 2.0 Credit Unit (30 clock hours) course will introduce students to computerized medical office management. Students learn to perform the following functions electronically: patients record keeping, insurance coding and billing, and various bookkeeping functions such as accounts payable, accounts receivable, and payroll. The development of keyboarding skills will also be presented. Upon successful completion the student will be able to use a computerized medical office program to navigate patient records.
MA07 – Professional Development-This 3.0 Credit Unit (30 clock hours) course introduces the student to the basic concepts of general psychology and to the skills and strategies of writing an effective resume, conducting a successful job search, and interviewing effectively. Topics presented in the course include employer expectations, workplace dynamics, job readiness, developing professional attitudes, allied health professions and credentialing. Upon completion the student will be able to identify career opportunities using source leads and provide a professionally prepared resume.
MA08 – Patient Care Concepts This 3.5 Credit Unit (50 clock hours) course teaches the student the medical terminology with regard to body planes and directional terms commonly used in the medical office. The preparation and maintenance of exam rooms and positioning of patients for an examination, adhering to OSHA guidelines, taking vital signs, recording the findings, the nervous, sensory and digestive systems, their pathologies, and the performance of procedure relating to the systems and disorders of each will be discussed. Charting will be demonstrated, as well as, delivering general good health guidelines to patients. Upon completion, the student will be able to deliver effective patient care and identify and chart findings relating to the nervous, sensory and digestive system
MA09 – Minor Office Surgery – This 3.5 Credit Unit (50 clock hours) course students will study minor office surgical techniques as well as topics in anatomy and physiology. Topics presented in this course include surgical techniques, sterilization and disease control, diagnostic procedures, integumentary system, medical terminology, vital signs, blood pressure, and OSHA regulations. Upon completion, the student will be able to define the concept of aseptic technique while handling instruments used in minor surgery.
MA10 – Pharmacology -In this 3.5 Credit Unit (50 clock hours) course the student will be introduced to the field of pharmacology, as well as to topics in anatomy and physiology. Topics covered include injections, prescriptions, medication methods, muscular system and the skeletal system. Also presented are medical terminology, vital signs, blood pressure, and OSHA regulations. Upon completion, the student will be able to calculate the correct dose of medication per physician’s orders and determine the correct route.
MA11 – Specimen Collection and Analysis-This 3.5 Credit Unit (50 clock hours) course will give a student the understanding how the urinary system functions, how to perform urinalysis procedures, including a physical, chemical and microscopic examination. Topics presented include the collection of sputum and stool specimens, as well as, how to record terminology, and vital signs will be demonstrated. Upon successful completion of the course the medical assistant student will also be able to prepare a patient for examinations or procedures dealing with this system. The proper procedures in maintaining a medical examination room, while maintaining medical asepsis and how to assist the physician will also be acquired
MA12 – Office Emergencies and Cardiac Care-This 3.5 Credit Unit (50 clock hours) course will introduce students to the back office areas of office emergencies and cardiac care, as well as topics in anatomy and physiology. Topics presented in the course include EKG, CPR, basic first aid, cardiovascular system, respiratory system, medical terminology, vital signs, and blood pressure and OSHA regulations. Upon completion the student will be able to sit for the American Heart Association Healthcare Provider CPR exam.
MA13 – Hematology and Phlebotomy-This 3.5 Credit Unit (50 clock hours) course will introduce the student to the back office areas of hematology and phlebotomy, as well as topics in anatomy and physiology. Topics presented in the course include hematology, phlebotomy, blood chemistry, differential cell count, blood typing, immunology, medical terminology, and OSHA regulations. Upon completion the student will be able to perform all aspects of the clinical lab while observing OSHA guidelines.
MA14 – Human Development -In these 4.0 Credit Unit (50 clock hours) course students will study the general areas of pediatrics, geriatrics, and OB-GYN as well as topics in anatomy and physiology. Topics presented in the course include OB-GYN, pediatrics, geriatrics, reproductive system, endocrine system, contraception, STD’s, medical terminology, vital signs, blood pressure, and OSHA regulations. Upon completion the student will be able to triage an OB/GYN patient and give patient education with the diagnosis.
MA15 – Externship-This 5.0 Credit Unit (160 clock hours) course is designed to introduce the student to practical experience in a variety of qualified physician’s offices, accredited hospital, or other health care facilities. Topics of study will include administrative and clinical skills under the supervision of a practicing medical assistant. Upon completion the student will be able to explain the differences between externship and regular employment. This experience in the real world removes a great deal of the anxiety that might otherwise be present in a first employment situation.
31-9092.00 -Clinical Medical Assistants: Performs administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.
Sample of reported job titles: Certified Medical Assistant (CMA), Chiropractor Assistant, Clinical Assistant, Doctor’s Assistant, Medical Assistant (MA), Medical Office Assistant, Ophthalmic Technician, Optometric Assistant, Optometric Technician, Registered Medical Assistant (RMA).